Shop Policies

THANK YOU FOR SHOPPING AT Her Motifs. We are buyers first and we sincerely hope you love your purchase. But sadly, if you do not please see the below: 

---

SHIPPING

We aim to ship between 7 – 10 days

Once your order is received it is sent to the processing department then to the fulfillment department. As soon as your order is shipped you will receive a tracking number. For any questions, please contact us at hermotifs@gmail.com 

---

REFUNDS: 

Return Packages should be received within 30 days and will not be accepted on item(s) not in original condition. To initiate returns please sent an email to hermotifs@gmail.com     

SUBJECT LINE: REFUND ORDER AND INCLUDE ORDER NUMBER

---

CANCELLATIONS: 

you may cancel your order for a full refund before it is processed. Orders are processed within an hour. If your order is already processed, then you may wait to receive it and then ship it back. You may use this email hermotifs@gmail.com 

SUBJECT LINE: CANCEL ORDER AND INCLUDE ORDER NUMBER

---

DAMAGES OR ORDER ISSUE

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  Any question regarding your order please contact hermotifs@gmail.com    

SUBJECT LINE: ORDER ISSUE  AND INCLUDE ORDER NUMBER

---